Shipping Policy

At Santos Lugen S.à r.l.-s, we are committed to delivering your orders efficiently and securely. Below, you will find our shipping details, including processing times, shipping methods, and policies for lost or damaged packages.

Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been shipped.

Shipping Methods & Costs

• We ship all orders via Post Luxembourg.
• Currently, we offer Standard Shipping only.
• International customers are responsible for any customs duties or import fees.

Shipping Destinations & Estimated Delivery Time

• Luxembourg (Domestic): 1-3 business days.
• Germany, Belgium, France, Netherlands, Portugal: 5-7 business days.
• Delivery times may vary depending on customs clearance and local postal services.

Order Tracking & Updates

• All orders include a tracking number, which will be sent via email once your package ships.
• Customers can track their orders through the Post Luxembourg website.
• If you need updates, you can contact us via info@lugensantos.com.

Lost, Stolen, or Damaged Packages

• If your order is lost or stolen, we will offer a reshipment at no additional cost.
• If your package arrives damaged, please contact us at info@lugensantos.com within 14 days to initiate a return or replacement.

Returns & Exchanges (Shipping-Related)

• If a return is necessary due to a shipping issue, we cover the return shipping costs.
• Customers must initiate the return process within 14 days of receiving their order.

For further details, please visit our Return & Refund Policy.

If you have any questions, feel free to contact us at santoslugen@hotmail.com.